Privacy policy

PRIVACY POLICY

Last updated on 4 November 2026

This Privacy Policy explains how Defarr ("we", "us", "our") collects, uses and protects your personal information when you visit defarr.com, make a purchase or otherwise interact with our services (the "Services"). We operate this store using Shopify as our e-commerce platform and hosting provider. By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Data Controller

EZKAS Sales, a sole trader, registered under number 93623542 and trading as Defarr, is the controller of your personal data. Shopify acts as our data processor.

1. Information We Collect

A. Information you provide directly

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information, processed securely. We do not store full card numbers.

  • Order details, including purchases, returns and enquiries

B. Information collected automatically

Through cookies and analytics tools, we collect the following information.

  • IP address

  • Browser type and device information

  • Pages viewed and time spent on the site

  • Cart actions, including items added or removed and abandoned carts

C. Information from third parties

We may receive limited data from the following parties.

  • Payment providers

  • Shopify

  • Advertising and marketing partners, including Google Ads / Google LLC

We do not buy or sell personal data.

2. Legal Basis & How We Use Your Information

We process personal data under the UK GDPR on the following legal bases.

  • Contract necessity — to process and deliver your orders

  • Legitimate interests — to improve our Services, prevent fraud and perform basic analytics

  • Consent — for email marketing and non-essential cookies where required

  • Legal obligations — to comply with tax, accounting and consumer protection law

We use your information for the purposes described below.

A. Processing your orders

  • Create and manage your customer account

  • Process payments

  • Fulfil and deliver orders

  • Provide order updates and tracking

  • Handle returns and exchanges

B. Providing customer support

  • Respond to questions and complaints

  • Resolve delivery and product issues

C. Improving and personalising our Services

  • Analyse website performance and usage

  • Improve navigation and our product offering

  • Show content that may be relevant to you

D. Marketing and advertising, where legally permitted

  • Send promotional emails or newsletters, with your consent where required

  • Show personalised or general ads on and off our site

You can unsubscribe from marketing at any time by using the link in our emails or by contacting us. We may create customer segments or profiles based on your browsing and purchase activity to show more relevant offers. You may object to profiling by contacting info@defarr.com.

E. Security and fraud prevention

  • Protect your account

  • Detect and prevent fraudulent activity

  • Ensure safe payment processing

F. Legal compliance

  • Meet tax, accounting and regulatory requirements

  • Respond to lawful requests from authorities

3. How We Share Your Information

We share personal data only when necessary for the purposes described below.

A. Shopify

Shopify hosts our online store and processes data to operate checkout, payments, analytics and fraud detection.

B. Service providers

We may share limited data with the following service providers.

  • Payment processors

  • Shipping and logistics partners

  • IT and analytics providers

  • Email and marketing platforms

All service providers are bound by confidentiality and data-processing agreements.

C. Marketing partners

We may share hashed or pseudonymised identifiers with advertising partners, including Google Ads / Google LLC, so they can show relevant ads in line with their own privacy policies.

D. Legal reasons

We may disclose information if required by law or to protect our rights, property or safety.

We do not sell your personal data.

4. Cookies & Tracking Technologies

We use cookies and similar technologies for the following purposes.

  • Enable essential site functions, including checkout and account login

  • Remember your preferences

  • Analyse site usage and performance

  • Support advertising and remarketing, with consent where required

You can manage cookies in your browser settings or via our cookie banner when you first visit our website. Blocking some cookies may affect how the site functions.

5. Data Storage & Security

We take reasonable technical and organisational measures to protect your personal data. However, no method of transmission or storage is completely secure.

Personal data may be stored on secure servers in the UK and/or European Economic Area (EEA). Shopify may also process and store data in Canada, the United States and other regions in line with its Data Processing Addendum and Standard Contractual Clauses.

We retain personal data only as long as necessary for the purposes described in this Policy or as required by law.

6. International Data Transfers

Some service providers, including Shopify and advertising partners, may process data outside the UK. Where data is transferred internationally, we rely on the following safeguards.

  • UK Standard Contractual Clauses (SCCs)

  • Adequacy decisions

  • Other recognised safeguards under UK GDPR

7. Your Rights (UK GDPR)

You have the following rights.

  • Access — request a copy of your personal data

  • Rectification — correct inaccurate or incomplete data

  • Erasure — request deletion of your data where legally possible

  • Restriction — ask us to limit how we use your data

  • Objection — object to certain processing, including direct marketing

  • Data portability — receive your data in a structured, machine-readable format

  • Withdraw consent — where processing is based on consent

To exercise your rights, contact info@defarr.com. We may ask you to verify your identity. You can also lodge a complaint with the UK Information Commissioner's Office (ICO).

8. Children's Privacy

Our Services are not intended for children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices. Please review their privacy policies before providing any data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The date at the top shows the latest version. Where required by law, we will notify you of significant changes.

11. Contact

If you have questions or wish to exercise your rights, please contact us.

Email — info@defarr.com
Phone — +31 6 33018537

Customer service hours are Monday–Friday, 9.00 am–6.00 pm, and Saturday–Sunday, 10.00 am–4.00 pm, GMT.

Support is provided with dedicated English-language service for UK customers. We aim to respond within 24 hours on business days.

12. Company Information

This online store is operated by EZKAS Sales, sole trader, trading as Defarr.

Registration number — 93623542
VAT number — NL005031536B20
Business address — Waarderstraat 7, 2729 KJ Zoetermeer, Zuid-Holland, Netherlands
Website — defarr.com