Refund policy

REFUND POLICY

Last updated on 4 November 2026

At Defarr, we want you to feel confident about your purchase. This policy explains how to return an item, request an exchange or receive a refund for purchases made at defarr.com.

1. Our 30-Day Return Policy

We offer a 30-day return period from the date of delivery. Please contact us within this period to arrange your return.

For returns under our voluntary policy, items must be unused, unworn and in their original condition, with the original tags, packaging and accessories included. Please provide your order number or another valid proof of purchase.

Your statutory consumer rights apply separately, including your rights when an item is faulty, damaged or incorrectly described.

2. Your Right to Cancel

For most online purchases, you can cancel your order without giving a reason until 14 days after delivery. You then have a further 14 days from notifying us to send the goods back.

You may inspect and try on items as you would in a shop. Where legally permitted, we may reduce a refund to reflect a loss in value caused by handling beyond what is necessary to check the item’s nature, characteristics and functioning.

The unused-condition and original-packaging requirements of our voluntary return policy do not override your statutory cancellation rights.

3. How to Start a Return

Contact our customer service team using the details below.

Please include your order number and the items you would like to return. You may tell us the reason to help us assist you, but a reason is not required when exercising your statutory right to cancel.

We will provide return instructions and the appropriate return address. Please contact us before posting your parcel so we can direct it correctly. Exercising your statutory cancellation right does not require our approval.

Keep your proof of postage until your return has been resolved.

4. Return Shipping Costs

  • For faulty, damaged or incorrect items, Defarr covers reasonable return shipping costs. Contact us to arrange a prepaid label or reimbursement.

  • For change-of-mind returns, including a different size, colour or preference, you are responsible for the direct return shipping costs.

5. Refunds

Refunds are issued to your original payment method unless you expressly agree otherwise. We will email you when your refund has been processed.

For statutory cancellations, we refund you without undue delay and within 14 calendar days of receiving the returned goods or evidence that you sent them back, whichever is earlier.

When you cancel an entire order under your statutory cancellation rights, we also refund any standard outbound delivery charge you paid. Any additional amount paid for an upgraded delivery service is excluded.

For returns under our additional 30-day policy, we aim to process approved refunds within 5–10 business days of receiving and inspecting the goods.

For faulty goods, any refund due is issued without undue delay and within 14 calendar days of agreeing that you are entitled to it.

Your bank or payment provider may take additional time to display the payment. Contact us if you need help tracing a refund.

6. Exchanges

Please contact us if you would like to exchange an item. We will confirm whether an exchange is available or advise you to return the item for a refund and place a new order.

Exchanges depend on stock availability.

7. Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged or different from what you ordered, contact us as soon as reasonably possible. Please provide your order number, a description of the issue and, where possible, photographs.

We will arrange an appropriate remedy in accordance with your statutory rights. Depending on the circumstances, this may include a refund, repair or replacement.

There is no 48-hour reporting deadline that removes your statutory rights. Those rights may continue beyond our voluntary 30-day return period.

8. Customer Support

Email — info@defarr.com
Phone — +31 6 33018537

Customer service hours are Monday–Friday, 9.00 am–6.00 pm, and Saturday–Sunday, 10.00 am–4.00 pm, GMT.

We provide English-language support for UK customers and aim to respond within 24 hours on business days.

9. Company Information

This online store is operated by EZKAS Sales, sole trader, trading as Defarr.

Registration number — 93623542
VAT number — NL005031536B20
Business address — Waarderstraat 7, 2729 KJ Zoetermeer, Zuid-Holland, Netherlands
Website — defarr.com

Please contact us for the appropriate return address before posting your parcel.

For delivery information, please refer to our Shipping Policy.