Shipping policy

SHIPPING POLICY

Last updated on 4 November 2026

This Shipping Policy applies to all Defarr orders delivered within the United Kingdom. We aim to offer a clear and reliable delivery experience.

1. Shipping Costs

Standard shipping within the UK is free on all orders. There are no additional handling fees at checkout.

2. Processing & Delivery Times

  • Processing time — 1–2 business days

  • Estimated delivery time — 4–7 business days after dispatch

  • Order cut-off time — 12.00 pm GMT

  • Total estimated delivery time — 5–9 business days

Orders are fulfilled through our trusted logistics partners. Depending on stock availability, products may be dispatched from warehouses within the United Kingdom or the European Union. This does not affect delivery times, pricing or customer rights. Delivery times may vary due to carrier volume, weather or local conditions, but most orders arrive within the stated window.

You will receive a tracking link by email once your order has been dispatched.

3. Customs & Import Fees

UK customers will not be charged additional customs or import fees on delivery.

4. Address Changes

If you need to change your delivery address, contact us within 24 hours of placing your order. After dispatch, address changes are no longer possible.

5. Order Cancellations

Please contact us as soon as possible if you wish to cancel your order. If your order has already been dispatched, we may be unable to stop delivery. You can still exercise your statutory cancellation rights and return eligible items as explained in our Refund Policy.

6. Delayed or Damaged Deliveries

If your parcel is delayed or arrives damaged, please contact us using the details below.

For damaged parcels, please include photos so we can resolve the issue quickly.

7. Customer Support

Email — info@defarr.com
Phone — +31 6 33018537

Customer service hours are Monday–Friday, 9.00 am–6.00 pm, and Saturday–Sunday, 10.00 am–4.00 pm, GMT.

Support is provided with dedicated English-language assistance for UK customers.

8. Company Information

This online store is operated by EZKAS Sales, sole trader, trading as Defarr.

Registration number — 93623542
VAT number — NL005031536B20
Business address — Waarderstraat 7, 2729 KJ Zoetermeer, Zuid-Holland, Netherlands
Website — defarr.com

For returns, please see our Refund Policy.